MyChart Patient Portal - UChicago Medicine (2024)

MyChart Patient Portal - UChicago Medicine (1)

All Your Health Information in One Place

Our MyChart patient portal offers you secure online access to manage your health. Using the patient portal you can schedule medical appointments, view test results, request prescription renewals, communicate with your care team, pay your bill, manage care for a loved one (proxy access) and more.

With your UChicago Medicine MyChart account, you can:

Manage appointments

Schedule, reschedule or cancel your next appointment, and view other details of upcoming appointments directly from your phone or computer.

Schedule an appointment through MyChart

Schedule a video visit

For your convenience and safety, we offer secure and easy virtual visits for most non-urgent visit types. Our care providers can assess your symptoms, make a diagnosis, recommend treatment and send prescriptions to your pharmacy.

Schedule a video visit through MyChart

Submit an e-visit

Complete an online questionnaire (e-visit) through your MyChart account to get a same-day diagnosis and a treatment plan from UChicago Medicine clinicians for common conditions.

Get an online diagnosis and treatment plan through MyChart

Access on any device

Access MyChart through the mobile app or desktop computer to manage your medical information anytime.

Manage your account

View your billing statements, pay your bill and set up payment plans.

Paperless billing

We moved to paperless billing. If you are enrolled in MyChart and have not indicated a prior preference, you will no longer receive a printed copy of your billing statements. You will be notified of new statements through email, text messages and MyChart.

Learn more about paperless billing

Communicate with your doctor

Get answers to your medical questions from the comfort of your own home.

Access your provider’s notes

Read your care provider’s notes from your visit.

Request prescription refills

Send a refill request for any of your refillable medications.

Access your test results

View your test results and your doctor's comments within days of your appointment.

Access your medical imaging

Access medical imaging data electronically. Upload, view, and share images with your providers.

Get Connected to Your Health & Care Team

Sign Up for an Account

The MyChart patient portal is a free service that offers you personal and secure online access to your medical records and manage and your care. Learn more about how to sign up.

Download the MyChart App

Download the MyChart app for Apple or Android devices to access your health records, communicate with your providers and schedule an appointment.

MyChart Patient Portal - UChicago Medicine (4)

eRegistration and Hello Patient

Skip the line at your next visit with eRegistration and Hello Patient, available through the MyChart app.

MyChart Frequently Asked Questions

Patients who want to take part will get a MyChart activation code during their clinic visit. The code will allow you to log in and create your own username and password.

If you were not given an activation code, you can use the “Request Access to My Account” button and fill out the request form on the MyChart home page. You will get an activation code by email within 7 business days.

MyChart is a free service that offers patients a personal and secure online access to parts of their medical records. It lets you securely use the Internet to help manage and get information about your health. With MyChart, you can use the Internet to:

  • Schedule an appointment using the online scheduling tool
  • Schedule a video visit
  • Ask for prescription renewals
  • See test results
  • Access trusted health information resources
  • See your health summary from the MyChart electronic health record
  • Securely talk on-line with your medical care team

Your test results are released to your MyChart account after your doctor has first looked them over. This is often within 1 to 7 business days after your doctor gets the final tests result.

Some tests results may not be able to be seen in MyChart because of their very private nature. Most test results such as labs, radiology and pathology will be released to MyChart within 7 business days of receipt by your provider as well as historical results since 2013. If you have questions about a test result, use the “Get Medical Advice” request to send a message to your provider and team.

If you see any health information on MyChart that is not correct contact your doctor. Your MyChart information comes directly from your electronic medical record at your doctor’s office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

You will generally receive an answer within 2-3 business days from your provider or their clinical staff.

Do not use MyChart for an emergency. If you have an emergency call 911.

You are also able to see your family member’s health records on MyChart. This is called Proxy access. It allows access to a child or adult UCM patient’s record.

We have two ways to sign up for proxy access:

  • For access to a child’s chart fill out the “Request Proxy Access to My Child’s Account” form on our MyChart home page. You can also ask about this at your child’s next visit.
  • To allow someone access to your account or to access another adult’s account, ask about the paper form for Adult Proxy Access at your next visit. Adult to Adult MyChart access does need a signature from both the patient and proxy.

You are not able to ask questions on MyChart about another person’s information. This is because that information would then be in your health record and not in the correct health record of the other person. This could put the other person’s medical care at risk.

Married couples cannot share one MyChart account. Each adult must have their own account. This is because of the very private nature of medical information.

The legal parents or guardians can have proxy access to parts of their minor child's medical record online.

Only a child that has been seen by a doctor at The University of Chicago Medicine will have a MyChart account. Children under the age of 18 are not permitted to have access to their own individual MyChart account.

According to UCMC policy, proxy access will change to a limited version on the child's 12th birthday and will end on the child's 18th birthday.

  • For children birth to 12 Years of Age: Parents and legal guardians are provided with full access to their child's MyChart account. A week before your child's 12th birthday, you will get an email letting you know that your access will be changed to a limited proxy access the day before your child's birthday.
  • For Children 12 to 17 Years of Age: Parents and legal guardians are given limited access to their child's MyChart account. A week before the child's 18th birthday, you will get an email letting you know that access will end the day before your child's birthday.

If you forget your password click the "Forgot Password" link on the sign-in page. You can reset your password online by answering a few security questions. If you are not able to change your password, you may contact us at1-844-442-4278 to ask for a new, secure password.

To update your personal information (including home address, e-mail or change your password) Log into MyChart. Go to the "Preferences" section and select the "Demographics." Address changes will first be verified and then updated by UChicago Medicine staff. Your mobile phone and email address will automatically be updated when you enter them in your record.

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer). When you have created your username and password, you can download the MyChart Mobile App for your iPhone or Android from the Apple store or Google Play store. However, you cannot create your account with the mobile app. You can only create an account with a web browser session.

Please note: We aim to protect your privacy and security of your information. When logged into MyChart, if you are not using your keyboard for a long time you will be automatically logged out of MyChart. If you need to leave your computer for even a short period of time, we recommend that you log out of your MyChart session.

You will need an Activation Code. You will be given an activation code at your clinic visit or you can ask for one online by email. You have 30 days to set up your account. The code will only work for 30 days, then for your security, your activation code will be invalid and no longer work. The code will also no longer work after the first time you use it. If you need a new activation code, you can call the University of Chicago Medicine at 1-844-442-4278.

For any questions call the University of Chicago Medicine at 1-844-442-4278.

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Save a Trip with an E-Visit

Get an online diagnosis and treatment plan from the comfort of your home.

Start Your Online Diagnosis

MyChart Patient Portal - UChicago Medicine (2024)
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